Mystery Shopping Companies for 20 years, Satisfaction Services Provides Mystery Shopping, Secret Shoppers and Customer Service Evaluations. Customer feedback and guest surveys from the customers perspective with mystery shopping programs, a variety of market research and customer survey data collections. ©2007 Satisfaction Services, Inc.
Mystery shopping is the methodology used to measure sales quality and improve customer service. A pretend customer (the mystery shopper) has to verify if the store or brand complied with certain standards. The experience of the final customer is replicated to evaluate product display, staff expertise, and courtesy or visual effect, for example.
We offer a variety of services and solutions for your guest satisfaction measurement needs. On-site Mystery Shops Telephone Mystery Shops Web-Mystery Shopping Video Mystery Shopping Price Audits Compliance Audits Guest Satisfaction Surveys Qualitative Research Digital Comment Cards IVR Consulting Services View our Brochure We serve a variety of industries including, wireless, restaurants ...
Mystery Shopping plays a key role in helping organizations improve and maintain a competitive advantage. We work with you to develop a program that provides actionable feedback and focuses on your organization's goals and key performance indicators. Use your program to: Measure Customer Satisfaction. Support an Employee Reward or Incentive Program
Mystery shopping jobs involve a company paying you to pretend as though you're a regular customer and then you provide feedback to the company on various aspects of your experience, such as cleanliness, how well the employees treated you, and the quality of a product or service.
Want to become a mystery shopper? Do you have an eagle eye and strong sense of what great customer service is all about? Perhaps you harbor aspirations of working undercover in an exciting "double life?" You may have what it takes to become a fine mystery shopper. You'll need to be adept at meeting deadlines, following detailed instructions
We have the tools to do just that via Mystery Shopping, Customer Surveys or Competitive Audits just to name a few. Business Evaluation Services, PO Box 507, Arroyo Grande, CA 93421, 888-300-8292
All our mystery shopping services here at Amber Arch, as well as the reports that go with them, are fully bespoke, ensuring that you get exactly the information most valuable to your business. Scoring can be calculated to your own specification, whilst shopper comments can range from bullets highlighting the most important and interesting aspects of their visits, to a full narrative of their ...
Mystery shopping is a tool of management, which uses priorly trained anonymous evaluators, who impersonate regular customers for analyzing customer service contacts. MS is great for measuring skills and behaviors of the employees, cleanliness and promotions.